Returns and Refunds

Customers must submit return requests to info@rescuestoryapparel.co within 7 days of receipt of order. Include your name, phone number, order number, and reason for your return. Please allow 3 business days for an email response with return instructions or a request for more information.

Returned items must be unworn, in new condition (with all accessories attached), and free from blemishes or damage. Rescue Story reserves the right to inspect returned items and determine condition before entertaining any return requests. Rescue Story does not refund original shipping charges.

***Please check size charts, product descriptions, and garment details carefully before purchasing to minimize returns.***

Rescue Story processes returns to the original form of payment.

  • Return requests accepted for 7 days (from receipt of order)
  • Customer provides return shipping
  • 10% restocking fee subtracted from return
  • No returns on final sale items

Rescue Story occasionally includes free gifts with orders. These free gifts are not to be construed as part of the product (see individual product pages for complete product descriptions). Rescue Story reserves the right to include, or not include, any free gift in an order. If customers do not receive a free gift with their order, Rescue Story is under no obligation to refund any portion of the order or offer any type of replacement item.

All of our t-shirts, hoodies, and sweatshirts are unisex sizing and we provide a size charts in every product description. Please refer to the product description and corresponding size chart for the product you're considering before you order, and then understand that size choice ultimately falls upon the customer.

Remember that shirts, hoodies, and sweatshirts fit all customers differently based on customers' body types. If you have any doubts about our products before you order, we suggest you contact our customer service team who will try to answer any questions you may have. Ultimately, however, all responsibility for purchase decisions fall upon the customer. Please see our refund policy before purchasing.
Due to the color differences between screens from different electronic devices (computers, mobile phones, iPads, etc.), especially CRT screens and LCD screens, the actual color of the item may be slightly different from what you see in the photos you're looking at. Please take the actual product received as the standard.
Also, keep in mind that we use a heat press to adhere all ink onto our shirts, sweatshirts, and hoodies, which means you may see a heat press mark (like an iron mark) on your garment when it arrives. Rest assured that this will wash out on the first washing.